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We accept payment from a vast number of payer sources, including Medicaid and Medicare. For specific insurance-related questions, please contact your closest NSM branch.

There is little you need to do to maintain your stair lift. However, to keep your stair lift in good working order, it is advisable to keep the rails free from obstruction. Regularly wiping the rails with a dry cloth to remove dust is recommended, although avoid using damp cloths or sprays. Regular servicing will also ensure the smooth running of your stair lift. Should you encounter any problems, we provide a repairs and support service. Our quality stair lifts come with the longest warranty in the industry on most models – lifetime coverage on the motor and drive train, with 3 years parts warranty and 1 year labor coverage. We offer several extended warranty opportunities after the first year.

We strongly recommend that your stair lift is installed by a professional technician. Not only does it ensure your stair lift is safe to use, but in many states, like Connecticut and Rhode Island, it is a legal requirement that stairway chair lift installation and service technicians be licensed. The license process requires several years of field training, factory training, instruction and class work that includes electronics, AC/DC electricity, hydraulics and building safety codes. Combined, AccessNSM technicians have hundreds of years of experience in satisfying our customer’s stair lift needs.

Yes, we provide custom curved stair lifts to fit nearly all types of staircase, and our lifts can travel on the inside or outside of the staircase.

All of our stair lifts are designed to take up minimal space, and they fold when not in use. Some stair lift models sit only 12″ from the wall, leaving enough comfortable space for walking.

We can install a stair lift at your convenience, typically within 2-5 business days. In emergencies, we can schedule your stair lift installation the same day. Our facility houses one of the largest inventories of stair lifts in New England, so we always have many models in stock ready to be installed.

No, installing a stair lift does not cause any damage to your walls. The stair lift rail attaches to the staircase, not the wall.

Certainly. We offer several stair lift rental programs, with our Rent to Purchase Plan being the most popular. This plan allows you to rent a stair lift for up to 3 months, and if you decide to purchase, you receive full credit for the three months rental toward your stair lift purchase. You may also rent a stair lift on a month-to-month basis with no long-term contract, just a three month minimum.

There are many benefits of having a battery-powered electric stair lift. It can be used during power outages, and they can provide multiple trips up and down the stairs without a recharge. This means your safety and independence is never sacrificed during a power interruption.

NSM understands many customers prefer a monthly payment schedule to a lump sum purchase. That’s why we offer several financing options - learn more here.